Refund Policy
Notebook Pinecone - Clear guidelines for refund requests and procedures
Refund Eligibility
We want you to be completely satisfied with your Notebook Pinecone experience. Our refund policy is designed to be fair and transparent, ensuring you understand exactly when and how you can request a refund for our health and nutrition services.
- Full refund available within 14 days of purchase for unused learning programs
- Partial refunds considered for technical issues that prevent access to content
- Consultation sessions can be refunded if cancelled 48 hours in advance
- Digital materials remain eligible for refund if not downloaded or accessed
- Subscription services can be cancelled with prorated refunds within first 7 days
Refund Process Steps
Getting your refund is straightforward. We've streamlined the process to make it as simple as possible while ensuring all necessary verification steps are completed.
Submit Request
Contact our support team at [email protected] with your order details and reason for refund. Include your purchase confirmation number and account information.
Review Process
Our team reviews your request within 2-3 business days. We'll verify your purchase details and confirm eligibility based on our refund criteria.
Approval & Processing
Once approved, refunds are processed within 5-7 business days. You'll receive confirmation and tracking information for your refund status.
Payment Return
Refunds appear in your original payment method within 7-10 business days, depending on your bank or payment provider's processing times.
Important Notice
Refunds are not available for services already consumed, downloaded materials that have been accessed, or requests made after 30 days from purchase date. Special promotional pricing may affect refund amounts.
Payment Methods & Processing
We process refunds through the same payment method used for your original purchase. Different payment methods have varying processing times, and we'll keep you informed throughout the entire process.
- Credit card refunds: 5-10 business days depending on issuing bank
- PayPal refunds: 3-5 business days once processed from our end
- Bank transfer refunds: 7-14 business days for international transactions
- Digital wallet refunds: 2-7 business days based on provider policies
Special Circumstances
We understand that sometimes unique situations arise. While our standard policy covers most scenarios, we're committed to working with you on special circumstances that may fall outside normal parameters.
Medical emergencies, technical difficulties on our platform, or significant changes to advertised services may qualify for special consideration. Each case is reviewed individually by our customer care team.
For subscription services, you can cancel at any time, but refunds for unused portions are only available during the first week of your billing cycle. Annual subscriptions receive prorated refunds when cancelled within 30 days.